Contractual services

Contractual Services

Our support services are cost-effective
and tailored to business needs, including:

24/7

If you have problem or you are just looking for assistance ,Click support is manned by our expert to log your calls 24 hours a day,7 days as week based on SLA.

Rapid response

On site Response
Where an onsite diagnosis or hardware replacement required an engineer ,he ‘ll be sent within the response time for the equipment supported as per the contracted response time.

Service helpdesk

Using remote monitoring tools based on your organization approval, will monitor the functionality of all connected devices remotely.
Our technical team ‘ll help the organization to improve their performance through advising the methods needs to be applied to ensure the stability of the infrastructure operating primarily through the analysis of existing organizational problems.

Proactive

Cable system maintenance our team will provide your organization with proactive creative support of your data cabling system to ensure the best or the maximum performance to your cables.

Clouds SLA

We offer various type of services level agreement depending on your needs to cover your existing system .Clouds (SLA) can be customized without limits.

Service Department

Our services are available all over Egypt. we have specialized engineers and spare parts available to ensure services are being delivered.
In case of any hardware/software issue, an assistance is offered to you at your doorstep.
with clouds specialized team, no need to worry, we have got you covered.

How Can We Serve You?

We will support you by our expert team to log your calls.
In case of any critical problem, directly contact us and we will immediately connect you with a specialized engineer.
If remote monitoring is enabled, we will immediately work on diagnosing and resolving the problem.
On-site response:
In case of any onsite diagnosis or hardware replacement, an engineer will be sent to your doorstep immediately within the requested time.

Preventive maintenance:
We schedule regular visits performing checkups on your equipment in order to avoid failure of equipment.
SLA:
We offer various types of services depending on your needs to cover your existing system.

Service Center

Authorized service center of OKI.

Authorized service center of HP (IPG/PSG).

Managed Print Services (MPS)

Let us help you design and manage your workplace.
HP managed print services uses comprehensive security, analytics, digitization, MPS and software to deliver a more seamless working experience across paper and digital platforms.
care set of managed print services (MPS) work assessment, device management and print management are complemented with digital transformation capabilities.

Print Management Software And Solutions

Whether you need to get the most out of your printer, printer fleet, manage authentication, security, costs or mobility, we have a wide range of printer software solutions to manage any brand with greater efficiency, creating smarter workflows.
Our print management software and applications ensure digital data to be safeguarded and secured from anywhere.